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Experience the Smokies the Elevated Way

Trusted By Our Guests

Frequently Asked Questions

How do I check in?

All of our cabins offer self-check-in with a secure, personalized code. You’ll receive your check-in instructions by email and text 24 hours before arrival.

What time is check-in and check-out?

Check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and a fee.

What is included with my stay?

Each cabin is fully furnished and stocked with linens, towels, starter toiletries, and basic kitchen supplies (dish soap, trash bags, paper towels, toilet paper). We also provide Wi-Fi, smart TVs, and unique amenities depending on the cabin (hot tub, pool, game room, etc.)

Do you allow pets?

We do not have any pet-friendly cabins at this time.

Who do I contact if I need help?

Our team is available 24/7 by phone, text, or email to assist with any issues or questions during your stay.

What should I bring?

We recommend bringing personal toiletries, groceries, condiments, and any specialty items you may need.

Is there parking available?

Yes, every cabin has free private parking. The number of spaces depends on the property. Please check the listing.

Are there cameras at the property?

For your safety and security, exterior-only cameras are in place at many of our cabins. There are no cameras inside or in private guest areas.

What happens if something is damaged?

Accidents happen! Please let us know right away. Depending on the situation, we may use the security deposit or booking platform protections to cover damages.

How do I leave a review?

After your stay, you’ll receive a request through the booking platform (Airbnb, VRBO, etc.) to share your experience. We truly hope you had a 5-star stay! Feedback is always welcome!